Service that puts you first
Our experienced air conditioning engineers and friendly office team care about your experience and about doing every job to the highest standard. Being responsive is at the heart of what we do. When you call us, you won't be stuck in a queue: you'll speak straight to a real person.
We take the time to understand what you need, so we can recommend the right cooling and heating for your home or business. Our systems are easy to control, adapt to how you use your space and use modern, efficient technology. Seeing our customers happy is what makes the job worthwhile.
Responsive and efficient
From your first enquiry, we deal with everything quickly and make sure you have a great experience from the start. A member of our team will answer your questions and give you all the information you need.
One of our senior engineers then confirms your unit specifications with you, so you know they fully meet your needs. Where needed, they'll carry out a free site survey to make sure your installation runs smoothly and every unit suits your space.
We'll always get back to your enquiry within [24] hours.
Our target for getting an engineer to you on a breakdown call-out, sooner if we can.
Our values
We set up Polar to give customers the standard of service they deserve. Everything we do is guided by three values.
Customers come first
We put our customers at the centre of everything we do, and we don't finish until everyone is happy with our work.
Professional at every step
From our office team to our engineers and aftercare, everyone works to the highest professional standards.
One team, right first time
Our engineers and office staff work closely together to get the right result, the first time.
Our aim is simple: to be the air conditioning company our customers recommend first. That means answering when you call, turning up when we say we will and doing the job properly, whether it's a single unit at home or a full commercial system.
See what our customers say
We're proud of the feedback our customers leave us. Read our reviews to find out more about the service we provide.
Get in touch today
Planning a new system, need a service, have a breakdown or just want a second opinion? We'd love to hear from you. Call [PHONE] or email enquiries@polarcnv.co.uk.